Terms of service

These terms are a contract between you and [legal entity name] (“SellerRestart”, “we”), the operator of this site. By using the site or buying a Plan of Action you agree to them. If you do not agree, do not use the service.

1. What we provide

We provide document preparation: a free diagnosis of an enforcement notice, and — on payment — a Plan of Action letter, a document checklist, and submission instructions, plus up to two revisions. The documents are produced by an AI model from the notice and the answers you give us, and are quality-checked by a human before delivery when review mode is enabled.

2. What we do not provide

• We are not a law firm and provide no legal advice or representation. Using this service creates no attorney-client relationship.
• We are not affiliated with Amazon.com, Inc. and have no ability to influence its decisions.
• We do not submit appeals for you and we never access your Seller Central account. We do not ask for, and you must not send us, your Amazon credentials.
• We do not guarantee reinstatement, a reply from Amazon, or any timeline.

3. Your responsibilities

You agree that:

• the information you give us is true, accurate and your own — the quality of the appeal depends entirely on it;
• you will read the Plan of Action before submitting it and complete every placeholder marked in square brackets;
• you will not use this service to fabricate or alter documents, misrepresent your supply chain, evade an enforcement action, or open a replacement account;
• you are at least 18 and acting for a business.

We may refuse or terminate service, with a refund of the unearned portion, if a request falls into the prohibited uses above.

4. Payment

The Plan of Action package costs $290 (USD), charged once per case through Stripe. Prices may change for future purchases but never for a case you have already paid for. Two revisions are included per case. Refunds are governed by our refund policy, which forms part of these terms.

5. Delivery and access

Deliverables are provided on a private case page reached through a link containing a random access token, and by email. Anyone holding the link can open the case; keep it private. We aim to deliver within 12 hours of a completed intake, and the refund policy covers what happens if 24 hours pass without delivery.

6. Intellectual property

You own the deliverables we produce for your case and may use them for any lawful purpose, including submitting them to Amazon. We retain ownership of the site, the software, and our prompts and templates. You may not resell, republish, or redistribute our deliverables as a competing service.

7. AI output

You acknowledge that the deliverables are generated by an AI model, that AI output can contain errors, and that you are responsible for reviewing it before use. We do not warrant that the deliverables are error-free or that they will satisfy any particular reviewer.

8. Disclaimer of warranties

To the maximum extent permitted by law, the service is provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

9. Limitation of liability

To the maximum extent permitted by law, our total liability arising out of or relating to the service is limited to the amount you paid us for the case in question. We are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost sales, withheld disbursements, or the loss of a selling account, however caused. Some jurisdictions do not allow these limits, in which case they apply to the fullest extent permitted.

10. Indemnity

You will indemnify us against claims arising from information you supplied that was false or misleading, or from your use of a deliverable in a way these terms prohibit.

11. Privacy

Our privacy policy describes what we store and how to have it deleted, and forms part of these terms.

12. Changes to these terms

We may update these terms; the version in force for your purchase is the one published when you paid. Material changes will be dated at the top of this page.

13. Governing law and disputes

These terms are governed by the laws of the State of [California], United States, without regard to its conflict-of-laws rules. The courts located in [California] have exclusive jurisdiction, and both parties consent to that venue. Nothing here removes a consumer protection right you have under the mandatory law of your own country.

14. Contact

[legal entity name], [address]. [support@yourdomain.com]