Refund policy

This policy covers the one-time $290 Plan of Action package. It is written to be specific about what we are responsible for — the quality and delivery of the document — and honest about what we are not responsible for: Amazon’s decision.

You get a full refund if

• We did not deliver within 24 hours. If you completed the intake questionnaire and 24 hours passed without your Plan of Action being delivered to your email, you are entitled to a full refund on request.
• The diagnosis misclassified your case and no usable Plan of Action could be produced. If the suspension type we identified was wrong and, after we regenerate the plan against the correct type, the deliverable still does not address the notice you received, we refund in full.
• You were charged twice for the same case, or charged for a case that does not exist. Duplicate charges are refunded automatically as soon as we see them.

You do not get a refund because Amazon said no

Appeal outcomes are decided solely by Amazon, and no service can control them. A rejection is not evidence that the Plan of Action was defective — rejections routinely turn on evidence a seller does not have, or on facts about the account we could not change.

Instead of a refund on outcome, two revisions are included in the price. Paste Amazon’s rejection into your case page and we rewrite the plan around the specific reason they gave, rather than resending the same arguments. Most sellers who need a second attempt need it because the reviewer asked for something the first submission did not contain, and that is exactly what a revision is for.

Also not refundable

• Cases where the information you gave us was inaccurate or incomplete, and the letter reflects what you told us.
• Cases where you did not complete the intake questionnaire, and so no plan could be written. Complete it, or ask us for a refund under the 24-hour rule above — but we cannot both write the plan and refund it.
• Cases where you submitted the plan without completing the placeholders marked in square brackets.
• Requests to fabricate or alter documents, which we decline; if that was your reason for buying, tell us before the plan is generated and we will refund you.

The free diagnosis costs nothing

The diagnosis is free and always will be. Read it before you decide whether to buy anything. Nothing is charged until you choose to pay.

How to request a refund

Reply to any email we have sent you, or write to [support@yourdomain.com] with the email address you used at checkout. We respond within [2] business days and issue approved refunds to the original payment method through Stripe, typically within [5–10] business days depending on your bank.

Chargebacks

Please contact us before opening a chargeback. We would rather refund you directly than argue with your bank, and a chargeback takes considerably longer to resolve than an email.